LHKyle
07-01-2005, 11:36 AM
Hello! Hoping to get advice on a problem my sister is having.
My sister is traveling to LA in August. She lives in Savannah, GA, but was going to leave her dog with my parents in Kentucky since it's an extended stay. Without thinking and out of habit, she purchased the tickets from Priceline originating from Savannah rather than local to my parents.
She's tried calling American Airlines and they said it's Priceline's problem and basically they said good luck getting anything from them (Priceline). She's looked through the Priceline site and it says, obviously, no refunds or reschedules. She also read to me from the site that basically they can't make changes because of the airlines. The finger pointing seems the easiest option for the two.
My sister still will need tickets, she just wants to change the itinerary. I suggested she call Priceline and assure them she'll still be making a purchase but would like for them to essentially "buy" this ticket back. After all, there's plenty of time for them to re-sell this ticket.
My questions are what's the best way to go about getting a refund or reschedule from Priceline? Is there another source she should pursue? We discussed the possibility of her advertising in the Savannah newspaper or maybe a local travel agent could sell it for her?
Any advice is appreciated!
My sister is traveling to LA in August. She lives in Savannah, GA, but was going to leave her dog with my parents in Kentucky since it's an extended stay. Without thinking and out of habit, she purchased the tickets from Priceline originating from Savannah rather than local to my parents.
She's tried calling American Airlines and they said it's Priceline's problem and basically they said good luck getting anything from them (Priceline). She's looked through the Priceline site and it says, obviously, no refunds or reschedules. She also read to me from the site that basically they can't make changes because of the airlines. The finger pointing seems the easiest option for the two.
My sister still will need tickets, she just wants to change the itinerary. I suggested she call Priceline and assure them she'll still be making a purchase but would like for them to essentially "buy" this ticket back. After all, there's plenty of time for them to re-sell this ticket.
My questions are what's the best way to go about getting a refund or reschedule from Priceline? Is there another source she should pursue? We discussed the possibility of her advertising in the Savannah newspaper or maybe a local travel agent could sell it for her?
Any advice is appreciated!