jjjenny
10-06-2005, 06:41 PM
I am a travel agent and I had something happen to me the other day that has never happened before.
I just went through hurricane Rita. Part of my house was destroyed and we had just finished renovating our house. I had been without power for 9 days. The gas had been cut off due to leaks in the city, so we did not have hot water and we were living under martial law. This is just to explain my frame of mind.
My husband works for a company that has a location in Houma, LA. He had to go to work and they offered us a hotel room at the Days Inn there. I called the hotel directly and asked the lady if they accepted pets. Yes, we do! But, there is a fee of 150.00.
I thanked her and said we would be there the following day.
Well, I left home at 2:00pm and arrived there at a lilttle past 5:00pm.
The lady I had spoken with on the phone was there to check me in. Guess what?
They do not accept pets and charge 150.00 per pet if one is found.
I was totally upset!! She said she was the one I had spoken with and was sorry because she had misinformed me.
Now, I couldn't go home, curfew was at 6:00pm. There are no other hotel rooms due to Katrina.
I didn't fly off the handle, but she could tell that I was upset. I asked for the Red Cross.
Anyway, my husband's company moved a guy from an apartment to the hotel and we moved into the apartment, so it ended out well.
But, I called the hotel directly and was misinformed. I was just lucky that we had a place to go to.
I would really be interested in hearing from other ones who work for hotels.
I supposedly did the right thing and checked directly with the hotel to see if they allowed pets.
Anyway, even if you do call hotels directly, you don't always get the correct information.
I just went through hurricane Rita. Part of my house was destroyed and we had just finished renovating our house. I had been without power for 9 days. The gas had been cut off due to leaks in the city, so we did not have hot water and we were living under martial law. This is just to explain my frame of mind.
My husband works for a company that has a location in Houma, LA. He had to go to work and they offered us a hotel room at the Days Inn there. I called the hotel directly and asked the lady if they accepted pets. Yes, we do! But, there is a fee of 150.00.
I thanked her and said we would be there the following day.
Well, I left home at 2:00pm and arrived there at a lilttle past 5:00pm.
The lady I had spoken with on the phone was there to check me in. Guess what?
They do not accept pets and charge 150.00 per pet if one is found.
I was totally upset!! She said she was the one I had spoken with and was sorry because she had misinformed me.
Now, I couldn't go home, curfew was at 6:00pm. There are no other hotel rooms due to Katrina.
I didn't fly off the handle, but she could tell that I was upset. I asked for the Red Cross.
Anyway, my husband's company moved a guy from an apartment to the hotel and we moved into the apartment, so it ended out well.
But, I called the hotel directly and was misinformed. I was just lucky that we had a place to go to.
I would really be interested in hearing from other ones who work for hotels.
I supposedly did the right thing and checked directly with the hotel to see if they allowed pets.
Anyway, even if you do call hotels directly, you don't always get the correct information.